Return Policy

Refund Policy

MS. READ is committed to 100% guaranteed customer satisfaction.

If you change your mind, you may opt for a refund of your order. You may choose between receiving a cash refund or store credit refund.
If you opt for a cash refund, it will be refunded back based on your payment method. Tentative timeframe is within 14 days for cash/credit card transaction refund.
For store credit refund, MS. READ will provide a dedicated code that is unique to the customer with similar value of the original order. It will take within 3 days for a successful store credit. The store credit is valid for 30 days after it's been credited.
Fill in the form below to submit your refund. Thank you for your cooperation.

Additional Notes For Purchases Made During Movement Control Order (MCO):

Refund option is only applicable for purchases made on 17 March onward.
Store credit refund will be processed for orders which are not fulfilled within 7 days from the operation resume date.
For only orders made from 17 March 2020 to the final day of MCO, store credit will be valid for 60 days.

Name: This field is required

Contact Number: This field is required

Email: This field is required

Order Number: This field is required

Do You Wish For A Money Refund Or Store Credit Refund? This field is required

Reason For Refund: This field is required

MS. READ is committed to 100% guaranteed customer satisfaction.

If you are not absolutely satisfied with your purchases from us, you may return your purchased items to us within within 30 days of receiving it, providing the items are returned in perfect condition and where possible in their original packaging with all tags attached. All goods will be inspected upon return.
If your order contained any Gift with Purchase (GWP), the GWP must also be returned. If the GWP is not returned with the original product, we regret to inform that your store credit will not be processed.
The goods are your responsibility until they reach our Warehouse. Please ensure you package your returns carefully to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error.
We do not offer cash refunds, all returns will be given store credit at the price of purchase with a 30 day validity from date issued. Size exchange is subject to a shipping & handling fee of RM15 (within Malaysia)
Please note that our sale items have a non-refundable and non-exchangeable policy.