Return Policy

Refund Policy

MS. READ is committed to 100% guaranteed customer satisfaction.

What Is The Policy If I Want to Refund or Exchange My Items?

Items are eligible for return & exchange within 30 days from the receipt date
Items should be returned in perfect condition and where possible in their original packaging with all tags attached. All goods will be inspected upon return.
If your order contained any Gift with Purchase (GWP), the GWP must also be returned.
Sale items, Best Buy Item & accessories are NOT eligible for refund or exchange
Only ONLINE purchases are eligible for refund except for Sale, Best Buy & accessories item.

How Do I Get A Refund?

Fill in the form below with your order details prior to shipping the items you wish to return
Don’t forget to include the return parcel tracking number in the form
You will receive an email confirmation of the return once we have received & process your items
The refund will be made via the same payment method used to make the purchase within 14 working days

Name: This field is required

Contact Number: This field is required

Email: This field is required

Order Number: This field is required

Reason For Refund: This field is required

Return Parcel Tracking Number This field is required

Courier Service for Return This field is required

MS. READ is committed to 100% guaranteed customer satisfaction.

How Do I Exchange My Items?

1) Exchange your item at physical stores

Head over to any of our physical stores with your item & receipt / online order invoice (feel free to reach us at customerservice@msread.my to help you locate the item whereabouts)
You may exchange for a different size, colour or design. The new item must be of the same price or higher. Customer will have to pay the price difference for items of a higher price.

2) Exchange your item by return via CollectCo

Fill up your return request in this link - https://send.collectco.my/parcel/return/278 and our team will get back to you with return airwaybill slip if your request has been approved.
You may drop off your parcel at any CollectCo Points. Find your nearest CollectCo Point here.
If you face any problems dropping off your parcels, please contact CollectCo Customer Service at +603-5626 0024.
Note: Your parcel must adhere to CollectCo Parcels Requirements Guideline.
CollectCo Points have the right to reject your parcel if your parcel does not meet the said requirements.

Are there any special conditions for return or exchange?

Reach out to our customer service, if you’ve encountered:

● Poor quality / defective items

● Wrong design / colour

● Size discrepancy

● Unable to submit the refund form

● Unable to exchange at physical stores