No time to return or exchange in-store? No problem! Item(s) can be returned or exchanged within 14 days of receiving your purchase. Here’s how the process is done online:
- Email at email@example.com or WhatsApp our Customer Service team at +60178779266 and request for a return or an exchange
- Fill in the form provided by us here.
- Pack your item(s) and send by mail or courier to:
No.72C, Jalan Sungai Besi,
Pudu, 57100, Kuala Lumpur
Wilayah Persekutuan Kuala Lumpur
- Alternatively, you may also drop off your parcel at your nearest MS. READ store during operation hours.
- Please note that you are responsible for your own delivery charges.
- Please retain your delivery tracking or barcode number to ensure that your returned/exchanged parcel safely arrives at our warehouse.
- Upon receiving your returned/exchanged parcel, item(s) will be inspected to ensure that it is in original condition, with labels and tags attached, and eligible for returns and exchanges.
* We will not be liable for any loss or damage incurred during delivery by mail/courier company of your choice. Please note that in-person return to our warehouse is not accepted.