Return & Exchange Policy
1. Exchanges must be made within (14) days of purchase date with its original invoice attached for proof of purchase.
2. Exchanges can be made at any MS. READ Malaysia stores and msreadshop.com EXCEPT MS. READ Isetan KLCC* and MS. READ Sogo KL**
* Items purchased at MS READ Isetan KLCC can ONLY be exchanged within MS READ Isetan KLCC.
** Items purchased at MS READ Sogo KL can ONLY be exchanged within MS READ Sogo KL.
3. Returned items must be unworn, unwashed, unused and unaltered with their original clothing tags and labels still attached.
4. Returned items may be exchanged with:
• The same items of a different size.
• Items of a lower value. No refunds or reimbursements will be made for the price difference
• Items of an equivalent or higher value, with the added difference paid by the customer
5. The following items are NOT eligible for any return or exchange:
• SALE and clearance items
• Innerwear and accessories
• Consignment items
Sale of these product categories is final.
6. Returned items bought during a promotional period may be exchanged with other items within the same promotional campaign, subject to stock availability:
• Items of a lower value. No refunds or reimbursements will be made for the price difference
• Items of an equivalent or higher value, with the added difference paid by the customer
7. All returned items are limited to ONE time exchange only for each receipt/transaction.
8. We do not provide any cash refunds for all purchases. All sales/exchanges are final.
9. Any online shipping fee or delivery cost incurred during the return and exchange process will not be reimbursed.
10. MS. READ reserves the right to refuse any returns/exchanges that do not meet the above requirements.
FAQs on our return and exchange policy.